Soiar (www.soiar.com)
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Shipping and Return Policy

We offer either UPS or USPS to ship your order. If you select Standard shipping orders under 5 lbs will ship USPS while orders over 5 lbs will ship UPS. Orders selecting UPS Ground or 2nd Day will be delivered by UPS. High value orders over $250 will ship via UPS and will be billed at UPS Ground Rates.

UPS Shipping:

UPS shipping options are billed at actual UPS rates plus $2.45 for packaging and handling.

Estimated Shipping Transit Times:

Standard Shipping:  3-7 Business Days
UPS Ground: 1-5 Business Days
Express UPS 2nd Day: 2-Business Days
International Express:  UPS 3-5 Business Days

Standard Shipping:  3-7 Business Days

UPS Ground: 1-5 Business Days

Express UPS 2nd Day: 2-Business Days

International Express:  UPS 3-5 Business Days

*Please allow 24-48 hours for us to process your order.

International Rates:
We use UPS International Shipping. Our rates are pulled directly from UPS's system in real time less 40% Off for our customers.

We use UPS International Shipping. Our rates are pulled directly from UPS's system in real time less 40% Off for our customers.

Customs and Brokerage Fees:
Customs departments of other countries may charge extra fees or tariffs for international shipments. Such fees are variable and you should contact your country's customs department to see if you will need to pay any additional fees to claim your shipment. Because such fees are very variable our store will not calculate or include these fees in your total. The receiver will be responsible for any of these types of fees and charges.

Customs departments of other countries may charge extra fees or tariffs for international shipments. Such fees are variable and you should contact your country's customs department to see if you will need to pay any additional fees to claim your shipment. Because such fees are very variable our store will not calculate or include these fees in your total. The receiver will be responsible for any of these types of fees and charges.

Additional Shipping Information:
For details on how shipping methods apply to your order, and information on shipping to PO Boxes,

For details on how shipping methods apply to your order, and information on shipping to PO Boxes, please click here for more detailed information.

 

Returns

Return Policy:

Due to the nature of our product, we will only allow returns for products are defective upon arrival with a return authorization approval number, and the products need to be sent back within 14 days of receipt. Please also do not attempt to return without contacting soiar.com first since you will again need to get an RMA beforehand. Returns are subject to a 20% restocking fee. Again, if you receive a defective product we will gladly replace it within 14 days of sale. Soiar will also not be responsible for shipping costs for any and all returns.

Advantages of purchasing from Soiar:

    • Fast Shipping - Orders processed in 24-48 hrs.
    • All orders shipped in discreet box
    • Your customers receive a packing list with their order
    • Our company info and product pricing is not on the packing list or in the package
    • You are notified by email when your order is processed
    • Receive email notifications of items shipped and if any items are on backorder
    • Easily track your order from your email notification
    • We have a fill rate of 96%

*Backorders: In the event that a back order occurs, you will receive notification via email. Backorders are shipped as they become available at no additional shipping charges; please allow 1 to 2 weeks for delivery. If you would like more information on a back ordered item, or if you prefer to cancel the back order, please email your request to [email protected] referencing your order number.

** Drop shipping is now offered worldwide.


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Testimonials
Jon
My wife loves the toys I ordered!

Kim
Amazing products! I loved how Soiar shipped the package discreetly so that no one knew what it was.

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